Shipping policy

Thank you for shopping with us! We aim to provide the best experience for you and your pets. Please review our shipping policy below.

Processing Time

  • Orders are processed within 1–5 business days after payment is confirmed.

  • You will receive a confirmation email with your tracking number once your order has been shipped.

Shipping Time

  • Since we partner with global suppliers, delivery times may vary depending on your location.

  • Estimated delivery times:

    • USA & Canada: 7–20 business days

    • Europe: 10–25 business days

    • Australia & New Zealand: 10–25 business days

    • Rest of the World: 15–30 business days

(Delays may occur due to customs, holidays, or high-demand seasons.)

Shipping Fees

  • We offer free standard shipping on most orders.

  • Express shipping (if available) may come at an additional cost, displayed at checkout.

Order Tracking

  • All orders come with a tracking number, which will be emailed to you once your order ships.

  • Tracking information may take 3–7 days to update.

Wrong Address Disclaimer

  • Customers are responsible for ensuring the correct shipping address at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

  • If your order does not arrive within 45 days, please contact us atrakim44ali@gmail.com and we will assist you in resolving the issue.

  • We are not liable for delays caused by courier services, customs, or natural events, but we will do our best to help.

Customs & Duties

  • International orders may be subject to customs duties or taxes, which are the responsibility of the customer.